Woollybottoms Return Policy
If you are not 100% satisfied with your Woollybottoms, please don't hesitate to contact me. I want to be sure you and your little one are 100% satisfied and I want you to have a positive experience with Woollybottoms. If you have a problem, It's simple... tell me about it and we will work on just the right solution for you.
My Woollybottoms is not comfortable on my child: If you receive a pair of Woollybottoms that just doesn't feel comfortable, please contact me right away for a replacement. We will cover shipping back and will send another cover once the original arrives.
My Woollybottoms do not fit: I know how hard it is to purchase online with out the product in front of you and am happy to work with you on getting a proper fit. When returning a product for fit, item MUST arrive in unwashed, and unworn condition with all tagging and packaging in place. Please try your cover on to check fit before removing tags. Measurements are listed for each product so please read closely and contact me first if there is any doubt in the fit. If your cover does not fit, please return the cover and we will ship a replacement as soon as the original arrives. We will cover shipping your replacement cover to you but can no longer reimburse for shipping back to us on the original cover.
My cover is defective: Please contact me immediately if you notice a defect in your cover for a return authorization. We cover first class shipping charges back to us. Since defects vary, we will work one on one with you to determine the best solution whether it be a repair, refund, or replacement. Defects are covered for 60 days from the date of delivery. I can also only offer warranty issues to the original buyer.
Other returns: Please contact me first to let me know for return authorization. We must have your cover back within 15 days from the date of sale. All tags must be in place and the cover must be in new condition.... no exceptions. Once your cover arrives, we will issue a refund for the purchase price. Shipping charges will not be reimbursed.
My Woollybottoms is not comfortable on my child: If you receive a pair of Woollybottoms that just doesn't feel comfortable, please contact me right away for a replacement. We will cover shipping back and will send another cover once the original arrives.
My Woollybottoms do not fit: I know how hard it is to purchase online with out the product in front of you and am happy to work with you on getting a proper fit. When returning a product for fit, item MUST arrive in unwashed, and unworn condition with all tagging and packaging in place. Please try your cover on to check fit before removing tags. Measurements are listed for each product so please read closely and contact me first if there is any doubt in the fit. If your cover does not fit, please return the cover and we will ship a replacement as soon as the original arrives. We will cover shipping your replacement cover to you but can no longer reimburse for shipping back to us on the original cover.
My cover is defective: Please contact me immediately if you notice a defect in your cover for a return authorization. We cover first class shipping charges back to us. Since defects vary, we will work one on one with you to determine the best solution whether it be a repair, refund, or replacement. Defects are covered for 60 days from the date of delivery. I can also only offer warranty issues to the original buyer.
Other returns: Please contact me first to let me know for return authorization. We must have your cover back within 15 days from the date of sale. All tags must be in place and the cover must be in new condition.... no exceptions. Once your cover arrives, we will issue a refund for the purchase price. Shipping charges will not be reimbursed.
Woollybottoms Shipping Policies
We ship packages almost always daily 5-6 days a week. Please allow up to 48 hours for your order to ship. I am always happy to combine shipping! It saves you money, saves me time and packaging. I can combine with website purchases from here and our Hyena Cart site. I ship first class mail in the US (whenever possible) and first class international to my worldwide customers. Of course other shipping methods are available too. If you have a special shipping request, just ask and I am more than happy to help with that on a case by case basis.
Woollybottoms Email Policies
Please, feel free to email me ANYTIME! And I mean that sincerely. Emails are normally returned within a few hours during the week. I do try to reserve the weekends for strictly family time. If I don't answer you just right away, please remember I am a mommy too. I personally handle 100% of the customer service (I LOVE to interact with my customers) and some days I can receive well over 100 emails and it may take me a little longer to respond. If I am going to be away for an extended period of time, I will have an email auto-response in place. If for some reason you don't receive a response within 48 hours, PLEASE email me again. Weird things do happen with emails sometimes.
This page last updated March 11, 2010. This page subject to be revised periodically.
This page last updated March 11, 2010. This page subject to be revised periodically.