If you are not 100% satisfied with your Woollybottoms, please
don't hesitate to contact me. I want to be sure you and your little
one are 100% satisfied and I want you to have a positive
experience with Woollybottoms. If you have a problem, It's
simple... tell me about it and we will work on just the right
solution for you. If you receive a pair of Woollybottoms that just
doesn't feel comfortable, please contact me right away for a
replacement. If your cover just doesn't fit properly, same
principle applies (I know how hard it is to purchase online with
out the product in front of you). I do ask that covers that are
being returned be in unused condition. Once I receive the cover
back, I promptly issue a refund -- same day. If it is a defect in
workmanship, I also pick up the shipping charges back to me
(via first class mail). Please contact me within 30 days of your
purchase. I can also only offer warranty issues to the original
purchaser.
Woollybottoms Return Policy
I am always happy to combine shipping! It saves you money,
saves me time and packaging. I can combine ebay wins with
website purchases no problem. I ship first class mail in the
US (whenever possible) and first class international to my
worldwide customers. Of course other shipping methods are
available too. If you have a special shipping request, just ask
and I am more than happy to help with that.
Shipping Policies
Please, feel free to email me ANYTIME! And I mean that
sincerely. Emails are normally returned within a few hours
during the week. I do try to reserve the weekends for strictly
family time. If I don't answer you just right away, please
remember I am a mommy too. If I am going to be away for an
extended period of time, I will have an email auto-response in
place. If for some reason you don't receive a response,
PLEASE email me again. Weird things do happen with emails
sometimes.
E-mail Policies
